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My grandmother never had to use the service, thankfully. She no longer needs it since she is on Hospice and taken care of 24/7. But I have to give 5 stars to Scott Hazelwood!!! He is caring, very explanatory on how things work, answers the phone every time I have contacted him with questions. His customer service skills are A+!!
They were ALWAYS there to answer the phone, no matter what time of day or night. Extremely helpful.
I had the First Response system for my mother for over 5 years and the customer service from Scott Hazlewood has been excellent and the experience with the entire First Response team has been exceptional. My mom recently moved into an assisted living community and they have their own system - so we had to end our service with First Response - but I highly recommend their service!
Service for grandma has been excellent for the 5 years we have had the service. Used it several times over the years. It's a great comfort to know grandma can get help 24/7. Her mobility has deteriorated so she now requires personal care 24/7 care. I can't tell you how great First Response has been for us.
Our mother had First Response system for several years, in her home and then easily transferred it when she moved in with us. Thankfully she never had an emergency, but on the couple occasions the button was pushed accidentally, someone responded immediately to ask if she needed help.
Very happy with First Response, my mother fell a number of times while we had First Response and the emergency responders were there within minutes. I would and have recommended them to anyone.
Very happy with my experience so far. Customer service is wonderful Scott has been so much help. So very happy.
The service First Response provided to our moms was excellent. You cannot place a value on the peace of mind knowing medical assistance is a button-push away. Scott and his team are customer service driven which make it a pleasure to deal with -- Scott has personally returned my call on a Sunday afternoon!. Without a doubt, I would recommend First Response to anyone needing 24-hour assistance.
A big thank you to Scott Hazelwood for his very professional and friendly assistance in setting my mother up with First Response. Scott was very informative and followed through on everything he said he would do or provide. Great customer service. I would highly recommend working with Scott and First Response!
Our family is very pleased with First Response's responsiveness. My sister required assistance on several occasions and received it quickly because of First Response. Also, Scott was extreamly helpful and caring. I have recommended this company to several people and will continue to do so. Thanks First Response for giving us some peace of mind.
Had the system in place for my father for approx. five years. The system is extremely beneficial for a person living alone or for people who feel more comfortable knowing that help is available at the push of a button. Customer service is top rate (Scott and Gregg have been extremely helpful through the years). I would absolutely recommend the First Response system.
Great system for my 88 year old father
We had this service for over a year. Fortunately we didn't have a emergency. However during that time we had the comfort knowing that had we needed someone First was ready. The customer service we received from Scott was amazing. If I have this need in the future, you can bet I'll call on First Responce.
Customer Service is excellent and the med alaert system for my parents is reliable and very responsive. 5 Stars!
Excellent customer service with Scott Hazelwood was always polite and very helpful. Both my mom and I were very happy with the support we were given and the product itself. This machine saved her life on several occasions.Thank you Very Much
First Response is an excellent service, my family was glad that we never actually had to put in action your great services. But, it was such a piece of mind to know that you were there to help our mom if anything happened to her. Our mom is a very willful lady, but Scott was wonderfully understanding of every request she made and kept her happy. We are happy to have convince our mom to move in with us, therefore, we are no longer need of your great services. Should we ever find ourselves in need your services again, we will make sure to contact Scott Hazelwood. Thank you
first rate service scott is great not pushy knows the product
Excellent customer service with Scott Hazelwood. Both my uncle and I were very satisfied with the support we were given and the product itself
My experience with Scott Hazelwood and First Response was excellent from start to finish! It was easy and fast to obtain the alarm! I had a falling issue from the nerves in my legs, I have MS. And it really does work when you fall, and they respond and are very compassionate. They are not rude when the button is hit accidentally, either! It gave my husband and family peace of mind. As I am by myself while my husband is at work. Thankfully I haven't fallen for over two months, so we made the decision to return the alarm. I know that if I should need it again, it's just a quick phone call and it will be here in a matter of days! I highly recommend First Response!
We've o my had the device for a week and thankfully it hasn't been used. There was a slight problem with the initial setup, but Scott was wonderful and got things taken care of right away. He has been extremely helpful throughout the process and sincerely seems to care about both the client and family members involved. Hopefully we won't have to use it, but it eases our minds knowing it's there.
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4.88 out of 5 stars based on 28 Reviews.
| Tom Moran Goldens Bridge , NY Mar 27th, 2014 |
My family and I are so grateful that my Aunt has the First Response System in her home. She lives by herself and fell while getting out of the shower. She was physically unable to get up, but luckily she was able to press the emergency button on her wrist and help was there within minutes. It is scary to think what would have happened if she did not have this life saving device on her. From day one First Response has been very helpful, caring and professional. Thank you so much! |
| Angie Van Buren, AR, Mar 20th, 2014 |
We never had to use the system for an emergency but it gave us peace of mind. The staff has been wonderful every time we have contacted them. Thank you! |
| Vicki Hunt 2618 E 44th Ave Spokane Wa 992, Mar 18th, 2014 |
Scott was so very helpful and went the extra mile when dealing with my Mother, Tht does not always happeh with the elderly and my family is very grateful! |
| Carol Cherill Berlin, NJ Feb 17th, 2014 |
Wonderful experience due to Scott and Greg. Follow-up was crucial and they were excellent! |
| bill nainiger cleveland ohio 44102, Feb 14th, 2014 |
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| Peggy Chandler Godley, Tx  Jan 28th, 2014 |
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| Robert A Gordon Anoka, MN 55303-1099, Jan 18th, 2014 |
I have only had the unit up and running for less than a week so have had no experience in the response I would hope to get. |
| carol shina oak ridge, NC Jan 1st, 2014 |
Mom is very pleased! |
| Melissa Dilorenzo 21 bay 13 th street brooklyn , Dec 27th, 2013 |
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| Tammy Greene Monroe, ga Dec 13th, 2013 |
WE never had to use the button but we were all releived to know it was there for my Grandmother if she needed it when we could not be there. |
| T Nickerson Pitman, , NJ Dec 13th, 2013 |
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| armand angelillo spring hill, florida, 34606, Dec 6th, 2013 |
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| Lydia Y. Albany, NY Nov 12th, 2013 |
I am very satisfied with First Response Medical Alert System and most importantly, the customer service. When it comes to a potential life threatening situation, it is very comforting to know that the First Reponse team will be there for me. They are knowlegable, quick to respond to my quuestions, and they take the time to help me feel comfortable with the product/process. The quality of service they provide instills a trust in me with the First Response system, and comfort that should a medical emergency occur, they will be there to ensure my safety. Thank you First Response! |
| Tom Cozzacrea Yonkers, NY Nov 12th, 2013 |
It was finally time for my mother to use a medical alert system if she planned to continue to live on her own. We talked to multiple providers. We felt pressured by most companies to use their service. Talking with Chris at First Response was refreshing. We had no pressure at all and were given tons of information that helped in our decision making process. Once we decided to work with First Response the medical alert system was delivered within 2 days free of charge and we set it up in 5 minutes. It couldn’t have been easier. My mother hasn’t had to use the device yet but we have tested it multiple times and it has worked great each time. I would highly recommend First Response. |
| Terry Gigloitti plaistow, nh Nov 11th, 2013 |
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| Patricia H Wof Winter Park , Fl Nov 9th, 2013 |
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| Karen Hamilton Fairfax, VA Nov 6th, 2013 |
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| Cassie Witteborg Wallace Hermon , ME Oct 28th, 2013 |
The staff has been extremely professional, helpful and primarily concerned with my welfare, rather than “making a sale.” Greg and Scot especially demonstrated genuine concern and courtesy in ensuring that I would have a device that would help me maintain an active lifestyle, yet provide me emergency assistance if there is a need. This is most important as I live alone. Thanks to both, as well as the First Response Team. |
| cassie witteborg Wallace Hermon, me Oct 28th, 2013 |
the entire team has been prprofessional helpful, interested in my welfare. Scot. and Greg were especially concerned with providing me a device that would help me maintain my active lifestyle while giving me some security. I appreciate 1st Response. |
| Mitch Everton Anacortes, WA Oct 3rd, 2013 |
The equipment was faulty. Greg was great in getting it resolved but it was a challenge–low battery message throughout the night…finally turned the machine off, which isn’t the best solution for a person who may need your service. |
| Diane Johnson Marysville, Oh Oct 3rd, 2013 |
little disappointed with the range, but otherwise ok. |
| Diana Gordon Greenville, NC  Oct 1st, 2013 |
unit is new and hasnt been activated so it is difficult to assess at this time |
| Sara Samson Brewster, NY Sep 27th, 2013 |
When we first started looking into getting an alert system we researched and met with the major companies. First Response was by far the best. We had the system set-up for my mom and from start to finish they were there for us every step of the way. They took a lot of time to understand what we needed for my mom and what her situation is and no matter what time we called someone was there to help us. Anyone we spoke with in customer service or at the emergency center was extremely friendly, informative, reliable and professional. We have only had positive experiences when dealing with them and it is such a relief to know when my mom is home by herself she is safe and in good hands if she needed their help. Highly recommend! |
| Leigh Danbury, CT Sep 25th, 2013 |
Great product and great customer service from beginning to end! I’m so glad I chose First Response! Thank you! |
| Christine Sellecchia 759B Heritage Hills Somers, NY Sep 25th, 2013 |
I would highly recommend First Response Systems, they save lives. |
| E.Perelman New York, NY Sep 25th, 2013 |
This is an easy to use system with great products. I ordered the necklace for my aunt who is elderly, and it has really given both me and her peace of mind. I’m so relieved that she is safe, and has a way to reach out if she gets injured and there is no one present. Phone calls with First Response were pleasant with helpful customer service. Thank you! |
| Kate Roell Brewster, NY Sep 24th, 2013 |
I’m very happy with this service. Also the customer service is second to none, they are always available, helpful and willing to assist. Thank you First Response. |
| Ruiz Sanchez danbury, ct Sep 24th, 2013 |
I can’t say enough great things about First Response or their product. Thank you – you’ve been a life saver! |
“I am very uneasy and have had many falls after my surgery. Ordering the First Response system was easy and I even set it up myself. I have had to use my alert button a few times so far. My daughter has even been contacted after I had taken a few falls. My First Response system has worked great each time I’ve needed it!”