First Response Member Client Survey

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Average rating:  
 135 reviews
by J. DeSousa on First Response System
First Response System

Had the system in place for my father for approx. five years. The system is extremely beneficial for a person living alone or for people who feel more comfortable knowing that help is available at the push of a button. Customer service is top rate (Scott and Gregg have been extremely helpful through the years). I would absolutely recommend the First Response system.

by Holly McCool on First Response System
First Response system

Great system for my 88 year old father

by Paul Cathcart on First Response System
Great service

We had this service for over a year. Fortunately we didn't have a emergency. However during that time we had the comfort knowing that had we needed someone First was ready. The customer service we received from Scott was amazing. If I have this need in the future, you can bet I'll call on First Responce.

by Scott Smithers on First Response System
Great Services & Product

Customer Service is excellent and the med alaert system for my parents is reliable and very responsive. 5 Stars!

by Maxine Schull on First Response System

Excellent customer service with Scott Hazelwood was always polite and very helpful. Both my mom and I were very happy with the support we were given and the product itself. This machine saved her life on several occasions.Thank you Very Much

by Emma Shaw on First Response System
Rosario Cardenas

First Response is an excellent service, my family was glad that we never actually had to put in action your great services. But, it was such a piece of mind to know that you were there to help our mom if anything happened to her. Our mom is a very willful lady, but Scott was wonderfully understanding of every request she made and kept her happy. We are happy to have convince our mom to move in with us, therefore, we are no longer need of your great services. Should we ever find ourselves in need your services again, we will make sure to contact Scott Hazelwood. Thank you

by mitchell mink on First Response System
first response

first rate service scott is great not pushy knows the product

by Donna Barone on First Response System
First Reponse

Excellent customer service with Scott Hazelwood. Both my uncle and I were very satisfied with the support we were given and the product itself

by Lori Wilson on First Response System
Excellent service from start to finish!

My experience with Scott Hazelwood and First Response was excellent from start to finish! It was easy and fast to obtain the alarm! I had a falling issue from the nerves in my legs, I have MS. And it really does work when you fall, and they respond and are very compassionate. They are not rude when the button is hit accidentally, either! It gave my husband and family peace of mind. As I am by myself while my husband is at work. Thankfully I haven't fallen for over two months, so we made the decision to return the alarm. I know that if I should need it again, it's just a quick phone call and it will be here in a matter of days! I highly recommend First Response!

by BJ Wilson on First Response System

We've o my had the device for a week and thankfully it hasn't been used. There was a slight problem with the initial setup, but Scott was wonderful and got things taken care of right away. He has been extremely helpful throughout the process and sincerely seems to care about both the client and family members involved. Hopefully we won't have to use it, but it eases our minds knowing it's there.

by JAMES P.CICENIA on First Response System
EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE,,,RIGHT UP ON THINGS,,,AND EXCELLENT PRODUCT,,,,THANK YOU,,MR.,SCOTT HAZLEWOOD,,,,YOU ROCK.

by J De Spirt on First Response System

The system prevented numerous tragedies for my friend. Excellent response time.
Scott Hazelwood is very clear with instructions & patient.
Great Service!

by Martha Lauser on First Response System

Although thankfully I did not need First Response for an emergency, I did receive excellent service and response to questions when talking with Scott Hazelwood. The alarm was activated when I inadvertently pushed the button on the neck cord and received excellent response from the local emergency team.

by myrna pullin on First Response System
above and beyond

When my friend in New Mexico used her first alert she received excellent service and I was notified. Her neighbor, however, had difficulty with the key box when he went to feed her cats. Bless Scott. On a holiday weekend, he called the neighbor and walked him through the process so the cats could be fed.

Great!

First Response was the right choice to make for my mother. The hardest thing was for her to keep it around her neck (smile) but we finally convinced her. Again, thanks for your great service and customer service.

by Brenda Greer on First Response System
Brenda Greer

First Resonse is excellent so far. Enjoyed working with Scott Hazelwood - explains perfect. Thanks!!

by jim fore on First Response System

excellent scott hazelwood very good all excellent

by Anne Gossett on First Response System

Scott Hazelwood is Awesome!!! He has gone above and beyond the duty of customer service to make sure that we had service in a limited area. Thank you Scott!!!

by Vivian Chiesa on First Response System
Great personalized service

Scott was great explaining how everything works. Very professional and at the same time caring. Extremely satisfied with the service and the product. Now I have peace of mind that when I am not with my loved one you guys are just a button click away. Thank you.

by Toni Self on First Response System

I am very impressed with the response time, and with Scott Hazelwood. He is always there, we so appreciate that!

Page 1 of 7:
«
 
 
1
2
3
 
»
 

<!– 5 Stars
4.88 out of 5 stars based on 28 Reviews.

Tom Moran
Goldens Bridge , NY
5 Stars
Mar 27th, 2014
My family and I are so grateful that my Aunt has the First Response System in her home. She lives by herself and fell while getting out of the shower. She was physically unable to get up, but luckily she was able to press the emergency button on her wrist and help was there within minutes. It is scary to think what would have happened if she did not have this life saving device on her. From day one First Response has been very helpful, caring and professional. Thank you so much!
Angie
Van Buren, AR,
5 Stars
Mar 20th, 2014
We never had to use the system for an emergency but it gave us peace of mind. The staff has been wonderful every time we have contacted them. Thank you!
Vicki Hunt
2618 E 44th Ave Spokane Wa 992,
5 Stars
Mar 18th, 2014
Scott was so very helpful and went the extra mile when dealing with my Mother, Tht does not always happeh with the elderly and my family is very grateful!
Carol Cherill
Berlin, NJ
5 Stars
Feb 17th, 2014
Wonderful experience due to Scott and Greg. Follow-up was crucial and they were excellent!
bill nainiger
cleveland ohio 44102,
5 Stars
Feb 14th, 2014
Peggy Chandler
Godley, Tx
4.5 Stars
Jan 28th, 2014
Robert A Gordon
Anoka, MN 55303-1099,
5 Stars
Jan 18th, 2014
I have only had the unit up and running for less than a week so have had no experience in the response I would hope to get.
carol shina
oak ridge, NC
5 Stars
Jan 1st, 2014
Mom is very pleased!
Melissa Dilorenzo
21 bay 13 th street brooklyn ,
5 Stars
Dec 27th, 2013
Tammy Greene
Monroe, ga
5 Stars
Dec 13th, 2013
WE never had to use the button but we were all releived to know it was there for my Grandmother if she needed it when we could not be there.
T Nickerson
Pitman, , NJ
5 Stars
Dec 13th, 2013
armand angelillo
spring hill, florida, 34606,
5 Stars
Dec 6th, 2013
Lydia Y.
Albany, NY
5 Stars
Nov 12th, 2013
I am very satisfied with First Response Medical Alert System and most importantly, the customer service. When it comes to a potential life threatening situation, it is very comforting to know that the First Reponse team will be there for me. They are knowlegable, quick to respond to my quuestions, and they take the time to help me feel comfortable with the product/process. The quality of service they provide instills a trust in me with the First Response system, and comfort that should a medical emergency occur, they will be there to ensure my safety. Thank you First Response!
Tom Cozzacrea
Yonkers, NY
5 Stars
Nov 12th, 2013
It was finally time for my mother to use a medical alert system if she planned to continue to live on her own. We talked to multiple providers. We felt pressured by most companies to use their service. Talking with Chris at First Response was refreshing. We had no pressure at all and were given tons of information that helped in our decision making process. Once we decided to work with First Response the medical alert system was delivered within 2 days free of charge and we set it up in 5 minutes. It couldn’t have been easier. My mother hasn’t had to use the device yet but we have tested it multiple times and it has worked great each time. I would highly recommend First Response.
Terry Gigloitti
plaistow, nh
5 Stars
Nov 11th, 2013
Patricia H Wof
Winter Park , Fl
5 Stars
Nov 9th, 2013
Karen Hamilton
Fairfax, VA
4.5 Stars
Nov 6th, 2013
Cassie Witteborg Wallace
Hermon , ME
5 Stars
Oct 28th, 2013
The staff has been extremely professional, helpful and primarily concerned with my welfare, rather than “making a sale.” Greg and Scot especially demonstrated genuine concern and courtesy in ensuring that I would have a device that would help me maintain an active lifestyle, yet provide me emergency assistance if there is a need. This is most important as I live alone. Thanks to both, as well as the First Response Team.
cassie witteborg Wallace
Hermon, me
5 Stars
Oct 28th, 2013
the entire team has been prprofessional helpful, interested in my welfare. Scot. and Greg were especially concerned with providing me a device that would help me maintain my active lifestyle while giving me some security. I appreciate 1st Response.
Mitch Everton
Anacortes, WA
5 Stars
Oct 3rd, 2013
The equipment was faulty. Greg was great in getting it resolved but it was a challenge–low battery message throughout the night…finally turned the machine off, which isn’t the best solution for a person who may need your service.
Diane Johnson
Marysville, Oh
5 Stars
Oct 3rd, 2013
little disappointed with the range, but otherwise ok.
Diana Gordon
Greenville, NC
4 Stars
Oct 1st, 2013
unit is new and hasnt been activated so it is difficult to assess at this time
Sara Samson
Brewster, NY
5 Stars
Sep 27th, 2013
When we first started looking into getting an alert system we researched and met with the major companies. First Response was by far the best. We had the system set-up for my mom and from start to finish they were there for us every step of the way. They took a lot of time to understand what we needed for my mom and what her situation is and no matter what time we called someone was there to help us. Anyone we spoke with in customer service or at the emergency center was extremely friendly, informative, reliable and professional. We have only had positive experiences when dealing with them and it is such a relief to know when my mom is home by herself she is safe and in good hands if she needed their help. Highly recommend!
Leigh
Danbury, CT
4 Stars
Sep 25th, 2013
Great product and great customer service from beginning to end! I’m so glad I chose First Response! Thank you!
Christine Sellecchia
759B Heritage Hills Somers, NY
5 Stars
Sep 25th, 2013
I would highly recommend First Response Systems, they save lives.
E.Perelman
New York, NY
5 Stars
Sep 25th, 2013
This is an easy to use system with great products. I ordered the necklace for my aunt who is elderly, and it has really given both me and her peace of mind. I’m so relieved that she is safe, and has a way to reach out if she gets injured and there is no one present. Phone calls with First Response were pleasant with helpful customer service. Thank you!
Kate Roell
Brewster, NY
5 Stars
Sep 24th, 2013
I’m very happy with this service. Also the customer service is second to none, they are always available, helpful and willing to assist. Thank you First Response.
Ruiz Sanchez
danbury, ct
5 Stars
Sep 24th, 2013
I can’t say enough great things about First Response or their product. Thank you – you’ve been a life saver!
get-started-now
call-anytime-24-7
order-online-grey-bg
request-a-brochure-grey-bg

“I am very uneasy and have had many falls after my surgery. Ordering the First Response system was easy and I even set it up myself. I have had to use my alert button a few times so far. My daughter has even been contacted after I had taken a few falls. My First Response system has worked great each time I’ve needed it!”

Maria V. (valued client since 2009)