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 159 reviews
by Bob Jaeckle on First Response System

As I was shopping for a medical alert system for my 92 year-old Mother on the internet I had called several national providers--- but when I talked to Scott Hazlewood I new this gentleman was going to take good care of my Mother. The system set-up, activation and 2-way live operator testing went very smooth mainly because of his exceptional expertise and patience. Scott represents the company and himself very well by taking the extra steps to ensure you are happy and conformable with the system, response options and family contact notification procedures. My Mom has used this system twice recently and has worked extremely well.  Again, Many Thanks to Scott!

I am a CNA and I recommend all my patients to have the first response system. Scott is absolutely fantastic, he is extremely efficient, and explains everything. I have very little time and Scott made sure he returned my calls almost immediately. We get the machines within 3 days! It dosent matter what day or time the machine comes, you simply call Scott directly and he sets it up with you, it’s as simple as that. Quick, efficient and total peace of mind! Hi

by Patty Jacobs on First Response System
Highly recommend

The First Response System provided us with peace of mind for over 5 years until my mother passed away. She was able to live alone additional years because of the system, and she used her panic button a couple of times. The dispatchers were efficient and called us as well as 911 immediately. Scott Hazlewood was always a resource for us and even contacted us when the system was off-line due to an unplugged phone cord. His mother is well into her 90s so they understand the importance of safety of elderly parents!


Everything went perfectly! Thank you so much to Scott Hazlewood (SVP Client Services, I believe) for providing me with peace of mind, and for making the setup process so simple.

by Rick Ferreira on First Response System
Phenomenal Support

From my initial discussion with Scott through setup and live test of the system for my 24/7 fitness facility Scott was fully engaged and excited about informing me about what services/devices they had to offer! My members now have added peace of mind thanks to Scott and FirstResponse!

by J. Theule, Director of Operations on First Response System

With 24/7 key card health club facilities, member safety is a top priority for us. First Response's live Certified EMS/EMT Operators and 24/7 customer/client service have been invaluable to our operation. We have had the distinct pleasure of working with Scott Hazlewood for the lifetime of our group account. Scott has always gone above and beyond to ensure that all our club accounts are accurate and that we are completely satisfied. I highly recommend First Response System for your member emergency and panic alert monitoring needs. I am confident that they will prove to be as valuable an asset to your company as they have been to ours.

I was trying to contact another company that my mother had signed up with and reach First Response and Scott Hazelwood by accident. He was so sweet and helpful as well as informative and educational that I cancelled the other company and signed up with First Response. The system arrived and we easily set it up - no regrets!!

by Michelle on First Response System

We just received our First Response equipment. Scott was so helpful throughout the entire process. It's good to know there is a caring and attentive person to contact if their are any questions. We highly recommended the First Response service.

by Jerry Aiken on First Response System
First Class

We used First Response for about 10 years serving our Mom. On several occasions she needed assistance and with one push of the button First Response handled her needs immediately and professionally. Will definitely use them in the future if needed and fully recommend their services. It was reassuring to know that we could depend on First Response in emergency situations!


We just received our First Response system equipment. My mom and I have been so impressed with Scott Hazlewood. He was so attentive and caring. He explained everything very well and made sure my mom understood everything. He is a great person and a great representative for this company. We hope mom never needs to use it but we have peace of mind now that she has it.

by Christina on First Response System

Scott Hazlewood at First Response was a great resource. The system gave us a peace of mind.Thank you for great customer support, Scott.

by Laurie M. on First Response System

Having the system gave our family peace of mind. The only thing I didn't like about it was that it didn't reach far enough away. When my mother would go to the end of her driveway to get her mail, she was out of range. Scott was very helpful & courteous. He is definitely great at his job & at providing good customer service. The company provides a very professional & courteous operation. Thank you!

by Steve Ruane on First Response System
Mom's Care

This organization has been a life line for my Mother for years. Each time she has needed them they were there. Police, Medical personnel were there in minutes and she is now safe and secure thanks to this wonderful service.

Scott was very nice and helpful and remembered when I previously called.Thank goodness my parents never had to use the alarm. It gave our family peace of mind. Thanks again

by Melissa on First Response System

My grandmother never had to use the service, thankfully. She no longer needs it since she is on Hospice and taken care of 24/7. But I have to give 5 stars to Scott Hazelwood!!! He is caring, very explanatory on how things work, answers the phone every time I have contacted him with questions. His customer service skills are A+!!

First Response System

They were ALWAYS there to answer the phone, no matter what time of day or night. Extremely helpful.

First Response System

I had the First Response system for my mother for over 5 years and the customer service from Scott Hazlewood has been excellent and the experience with the entire First Response team has been exceptional. My mom recently moved into an assisted living community and they have their own system - so we had to end our service with First Response - but I highly recommend their service!

Service for grandma has been excellent for the 5 years we have had the service. Used it several times over the years. It's a great comfort to know grandma can get help 24/7. Her mobility has deteriorated so she now requires personal care 24/7 care. I can't tell you how great First Response has been for us.

Our mother had First Response system for several years, in her home and then easily transferred it when she moved in with us. Thankfully she never had an emergency, but on the couple occasions the button was pushed accidentally, someone responded immediately to ask if she needed help.

Very happy with First Response, my mother fell a number of times while we had First Response and the emergency responders were there within minutes. I would and have recommended them to anyone.

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<!– 5 Stars
4.88 out of 5 stars based on 28 Reviews.

Tom Moran
Goldens Bridge , NY
5 Stars
Mar 27th, 2014
My family and I are so grateful that my Aunt has the First Response System in her home. She lives by herself and fell while getting out of the shower. She was physically unable to get up, but luckily she was able to press the emergency button on her wrist and help was there within minutes. It is scary to think what would have happened if she did not have this life saving device on her. From day one First Response has been very helpful, caring and professional. Thank you so much!
Van Buren, AR,
5 Stars
Mar 20th, 2014
We never had to use the system for an emergency but it gave us peace of mind. The staff has been wonderful every time we have contacted them. Thank you!
Vicki Hunt
2618 E 44th Ave Spokane Wa 992,
5 Stars
Mar 18th, 2014
Scott was so very helpful and went the extra mile when dealing with my Mother, Tht does not always happeh with the elderly and my family is very grateful!
Carol Cherill
Berlin, NJ
5 Stars
Feb 17th, 2014
Wonderful experience due to Scott and Greg. Follow-up was crucial and they were excellent!
bill nainiger
cleveland ohio 44102,
5 Stars
Feb 14th, 2014
Peggy Chandler
Godley, Tx
4.5 Stars
Jan 28th, 2014
Robert A Gordon
Anoka, MN 55303-1099,
5 Stars
Jan 18th, 2014
I have only had the unit up and running for less than a week so have had no experience in the response I would hope to get.
carol shina
oak ridge, NC
5 Stars
Jan 1st, 2014
Mom is very pleased!
Melissa Dilorenzo
21 bay 13 th street brooklyn ,
5 Stars
Dec 27th, 2013
Tammy Greene
Monroe, ga
5 Stars
Dec 13th, 2013
WE never had to use the button but we were all releived to know it was there for my Grandmother if she needed it when we could not be there.
T Nickerson
Pitman, , NJ
5 Stars
Dec 13th, 2013
armand angelillo
spring hill, florida, 34606,
5 Stars
Dec 6th, 2013
Lydia Y.
Albany, NY
5 Stars
Nov 12th, 2013
I am very satisfied with First Response Medical Alert System and most importantly, the customer service. When it comes to a potential life threatening situation, it is very comforting to know that the First Reponse team will be there for me. They are knowlegable, quick to respond to my quuestions, and they take the time to help me feel comfortable with the product/process. The quality of service they provide instills a trust in me with the First Response system, and comfort that should a medical emergency occur, they will be there to ensure my safety. Thank you First Response!
Tom Cozzacrea
Yonkers, NY
5 Stars
Nov 12th, 2013
It was finally time for my mother to use a medical alert system if she planned to continue to live on her own. We talked to multiple providers. We felt pressured by most companies to use their service. Talking with Chris at First Response was refreshing. We had no pressure at all and were given tons of information that helped in our decision making process. Once we decided to work with First Response the medical alert system was delivered within 2 days free of charge and we set it up in 5 minutes. It couldn’t have been easier. My mother hasn’t had to use the device yet but we have tested it multiple times and it has worked great each time. I would highly recommend First Response.
Terry Gigloitti
plaistow, nh
5 Stars
Nov 11th, 2013
Patricia H Wof
Winter Park , Fl
5 Stars
Nov 9th, 2013
Karen Hamilton
Fairfax, VA
4.5 Stars
Nov 6th, 2013
Cassie Witteborg Wallace
Hermon , ME
5 Stars
Oct 28th, 2013
The staff has been extremely professional, helpful and primarily concerned with my welfare, rather than “making a sale.” Greg and Scot especially demonstrated genuine concern and courtesy in ensuring that I would have a device that would help me maintain an active lifestyle, yet provide me emergency assistance if there is a need. This is most important as I live alone. Thanks to both, as well as the First Response Team.
cassie witteborg Wallace
Hermon, me
5 Stars
Oct 28th, 2013
the entire team has been prprofessional helpful, interested in my welfare. Scot. and Greg were especially concerned with providing me a device that would help me maintain my active lifestyle while giving me some security. I appreciate 1st Response.
Mitch Everton
Anacortes, WA
5 Stars
Oct 3rd, 2013
The equipment was faulty. Greg was great in getting it resolved but it was a challenge–low battery message throughout the night…finally turned the machine off, which isn’t the best solution for a person who may need your service.
Diane Johnson
Marysville, Oh
5 Stars
Oct 3rd, 2013
little disappointed with the range, but otherwise ok.
Diana Gordon
Greenville, NC
4 Stars
Oct 1st, 2013
unit is new and hasnt been activated so it is difficult to assess at this time
Sara Samson
Brewster, NY
5 Stars
Sep 27th, 2013
When we first started looking into getting an alert system we researched and met with the major companies. First Response was by far the best. We had the system set-up for my mom and from start to finish they were there for us every step of the way. They took a lot of time to understand what we needed for my mom and what her situation is and no matter what time we called someone was there to help us. Anyone we spoke with in customer service or at the emergency center was extremely friendly, informative, reliable and professional. We have only had positive experiences when dealing with them and it is such a relief to know when my mom is home by herself she is safe and in good hands if she needed their help. Highly recommend!
Danbury, CT
4 Stars
Sep 25th, 2013
Great product and great customer service from beginning to end! I’m so glad I chose First Response! Thank you!
Christine Sellecchia
759B Heritage Hills Somers, NY
5 Stars
Sep 25th, 2013
I would highly recommend First Response Systems, they save lives.
New York, NY
5 Stars
Sep 25th, 2013
This is an easy to use system with great products. I ordered the necklace for my aunt who is elderly, and it has really given both me and her peace of mind. I’m so relieved that she is safe, and has a way to reach out if she gets injured and there is no one present. Phone calls with First Response were pleasant with helpful customer service. Thank you!
Kate Roell
Brewster, NY
5 Stars
Sep 24th, 2013
I’m very happy with this service. Also the customer service is second to none, they are always available, helpful and willing to assist. Thank you First Response.
Ruiz Sanchez
danbury, ct
5 Stars
Sep 24th, 2013
I can’t say enough great things about First Response or their product. Thank you – you’ve been a life saver!

“I am very uneasy and have had many falls after my surgery. Ordering the First Response system was easy and I even set it up myself. I have had to use my alert button a few times so far. My daughter has even been contacted after I had taken a few falls. My First Response system has worked great each time I’ve needed it!”

Maria V. (valued client since 2009)