Sales & Service
Besides the high-quality, value and choice selection of our medical alarm products and emergency monitoring services, First Response far exceeds the industry standards of customer service and its personal dedication to our valued clients and their families.
Our Client Relationships Start (Not End) after Delivery
Sadly, most national providers place little importance and resources into customer service and/or client support. After the order is processed and shipped, you become an account number and there is no pro-active follow-up nor a continuing relationship. You’re on your own. First Response is so very different!
Complimentary VIP Services 24/7/365
The very foundation to our incredible success over the years is our unwavering commitment to stellar customer service and 24/7 support to our valued clients and their families. We’re family caregivers too!
- Free consultation (no time limit) on choosing the right system, rate plan and family protocols
- New client system set-up, activation and live testing with operator
- Client system troubleshooting and same call solution
- Client account changes: user location, contact list, care plan protocols, billing and more
- Free client consultation: systems, accessories, home safety plan, personal medical data form
Our First Response Customer Services & Support Center is open for friendly assistance Monday through Sunday, 24-hours-a-day, every day of the year. Whether you are a potential customer or a valued client, we’re always here to help!