Customer Services & Support Center

Sales & Service

Besides the high-quality, value and choice selection of our medical alarm products and emergency monitoring services, First Response far exceeds the industry standards of customer service and its personal dedication to our valued clients and their families.

Our Client Relationships Start (Not End) after Delivery

Sadly, most national providers place little importance and resources into customer service and/or client support.  After the order is processed and shipped, you become an account number and there is no pro-active follow-up nor a continuing relationship.  You’re on your own.  First Response is so very different!

Complimentary VIP Services 24/7/365

The very foundation to our incredible success over the years is our unwavering commitment to stellar customer service and 24/7 support to our valued clients and their families.  We’re family caregivers too!

Please contact us via phone (866-930-1130), e-mail ( or website ( as we offer the following complimentary services:

  • Free consultation (no time limit) on choosing the right system, rate plan and family protocols
  • New client system set-up, activation and live testing with operator
  • Client system troubleshooting and same call solution
  • Client account changes: user location, contact list, care plan protocols, billing and more
  • Free client consultation: systems, accessories, home safety plan, personal medical data form

Our First Response Customer Services & Support Center is open for friendly assistance Monday through Sunday, 24-hours-a-day, every day of the year.  Whether you are a potential customer or a valued client, we’re always here to help!

“I am very uneasy and have had many falls after my surgery. Ordering the First Response system was easy and I even set it up myself. I have had to use my alert button a few times so far. My daughter has even been contacted after I had taken a few falls. My First Response system has worked great each time I’ve needed it!”

Maria V. (valued client since 2009)