24/7 Emergency Monitoring Service

One of the critical features of our medical alert system is the reliable performance of our “around-the-clock” emergency medical monitoring service.  With the simple press by a user of our panic alert/help button, a dedicated First Response live, EMT-certified operator will swiftly respond to each and every alarm call to immediately dispatch local 911 emergency responders to a client’s location, if needed. 

How Our First Response Monitoring Service Can Save Your Life

Customer ServiceThe professionalism and a consistent high-level of industry-certified training represents the strict standards that every Emergency Operator must maintain at our First Response Emergency Monitoring Center.  Each Live Care Specialist has been selected by management and is trained to be professional, yet personable and to respond to each senior alarm call with grace, sensitivity and patience.

First Response Emergency Live Operators – Industry Certified

Our longstanding and broad experience interacting with America’s senior adult community at-risk and the local emergency responder agencies that serve them, ensures that our elderly clients are well protected and have peace-of-mind as they go about their daily lives.

  • 24/7/365 National Emergency Monitoring & Operations Center
  • Security Industry Association (SIA) certified
  • Emergency Medical Training (EMT) certified
  • Bi-lingual (Spanish-speaking) on duty operators (by request)
  • Two-way, voice-activated live monitoring and dispatch
  • Implement “emergency care plan” protocols per User Profile
  • Friends & Family Contact Notification List activation

In critical medical emergencies, the option of two dedicated live Emergency Operators are activated during the emergency alarm call to: 1) Dispatch local 911 emergency responders to the client location; 2) Stay on the alarm call with the client to continually monitor the event until responder assistance arrives; 3) Notify designated contacts on the Friends & Family contact List, as prescribed.

“I am very uneasy and have had many falls after my surgery. Ordering the First Response system was easy and I even set it up myself. I have had to use my alert button a few times so far. My daughter has even been contacted after I had taken a few falls. My First Response system has worked great each time I’ve needed it!”

Maria V. (valued client since 2009)