Frequently Asked Questions – Customer Top 10
We always encourage potential customers to call us at our 24/7 Customer Services & Support Center to personally discuss your specific medical alert system needs. Meanwhile, the following FAQ’s will help get you started in the proper direction. Please feel free to call us on our toll-free service and support line at (866) 930-1130 and our Care Specialist will be delighted to share more detailed information, discount rate plans, and the best system for you or a loved one.
What type of medical alert systems does First Response offer seniors or individuals with chronic disabilities and medical conditions?
First Response offers three different medical alert systems: 1) Landline system for home and property where a phone line connection is needed (wall phone jack or cable modem connection); 2) Cell Dialer system which is the same as a landline system yet does not require a phone line connection; 3) GPS
MobileCare system is an “all-in-one” wearable device that is completely transportable to go anywhere the user goes.
How much does the First Response system and service cost?
We normally advise that you rent or lease the system as this method combines the rental cost of the system equipment and the 24/7 emergency monitoring service into one, single rate. Rental plans start as low as $22.95 per month. We also offer our “Price Lock Lifetime Guarantee” that ensures your rental rate price will never change or increase, ever. Ask about our AARP and AAA discount rates for more savings!
Does First Response charge any hidden fees in addition to the rental plan? Is there a long term contract obligation also?
NO, absolutely not. Activation, enrollment and termination fees that are popular with other industry providers do not apply at First Response. You will not be charged these industry-related service fees. To note, GPS MobileCare does require a one-time programmable device fee of $50.00 only. There are no long term commitments with First Response. You may terminate service at any time.
What are my billing options?
Rental price plan options include a Monthly; Quarterly and Annual plan. You may use a credit card, debit card or a personal checking account with a routing number as methods of payment. All transactions are normally conducted using our secure EFT (electronic funds transfer) method. Paper billing by special request is also available.
Does the First Response System include emergency monitoring with a live operator?
Yes. Every First Response System includes 24/7 emergency monitoring where our First Response live, EMT-certified operator communicates with the user over a 2-way voice-activated speaker for immediate response and dispatch assistance. Bi-lingual (Spanish-speaker) operators available, by request.
How easy is the First Response system to set-up and activate?
Very easy. The landline and cell dialer systems are “plug and play” as seniors are not very technically savvy. A four-step instruction sheet has your new system set-up and activated within minutes. Call our 24/7 customer service and support center and we will be happy to assist you in the set-up, activation and live testing with our emergency operator. Just takes minutes.
Do I need a phone line connection? What if I only have a modem or nothing at all?
No problem. Our landline system for home and property requires a phone line connection (wall jack) or a cable modem connection. Our cell dialer system does not require a phone line connection at all. The base unit transmits a wireless alarm signal through a nationwide cellular network that includes coverage throughout all 50 states. You’re covered either way.
How can I be sure my First Response system is always working?
1) First Response conducts a complimentary weekly “silent” test of your system to ensure continuous operation of your devices; 2) We advise the user or family member conduct their own “live button test” (weekly) and a “live system test with operator” (monthly) also. These two tests are quick and easy and come with an instruction sheet. Always call us for assistance, if needed.
Can the First Response panic alert/help button be worn as a necklace or bracelet and is it waterproof?
The First Response button is worn either as an adjustable necklace or bracelet. It is 100% waterproof which allows the user to comfortably bathe, shower, cleanse dishes, or go swimming. Since many accidents occur in the tub or shower; the button can go anywhere it needs to be. Seniors can now go about their daily lives with ease, mobility and peace-of-mind.
Can we establish a Friends & Family Contact List with First Response to notify family members in the event of an emergency alarm call?
Yes, absolutely. We can input up to four friends and family members with accompanying phone numbers for quick call access by First Response operators after an emergency alarm. Customized emergency response protocols are also established during the User Account Profile set-up.
“I am very uneasy and have had many falls after my surgery. Ordering the First Response system was easy and I even set it up myself. I have had to use my alert button a few times so far. My daughter has even been contacted after I had taken a few falls. My First Response system has worked great each time I’ve needed it!”