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If you're not happy, we do not want you to keep it. First Response allows you to cancel your medical alarm service at any time without penalty with 30 days notice. You also have the added benefit of our initial 30 day Money Back trial. If for any reason you are not satisfied with the First Response System during your first 30 days of service you simply return the equipment and receive a full refund.
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First Response costs about a dollar a day, but the specific amount may vary slightly depending on which First Response payment plan and services you choose.
With First Response Personal Emergency Response Systems, there are no hidden costs, no long-term contracts, and you may discontinue the service at any time.
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If available, a First Response home service representative will schedule an appointment to install the home unit and test the service. This usually takes less than an hour as it is relatively easy to set up. The representative would also answer any questions to ensure that the subscriber is fully comfortable using the First Response Medical Alarm System. Other times a representative may not be needed to come to the home. In these cases, the unit could be shipped to the home. A caregiver could then set up the service using the easy to follow instructions and a dedicated telephone support representative would provide any needed assistance. It is best to contact First Response to determine the best way to set up the service.
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We can transfer your system to your new or second home. Just give us a few weeks notice to arrange the transfer.
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When installed, the representative will carefully explain the system so that everyone understands how it works. If you need help later, a simple press of the button will connect you to a response associate who has all the answers.
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The First Response System contains a highly sensitive speakerphone. If you still can't hear it or answer, we will immediately follow up according to the instructions in your profile.
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You can be in another room or on a different floor of your home. We'll also test your button's range to see if it works outside on your porch, in your garden, or elsewhere on your grounds.
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We encourage you to press your Medical Alert System button once a month to ensure that the First Response system is working properly. Your First Response system will also send a test signal each week directly to the monitoring station. If that signal is not received weekly, a First Response technician will be notified in order to address the issue.
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Yes, but a filter must be installed on the line, just as it is for your other phones.
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No. All help and test calls to our Response Center are through a toll-free number.
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You can choose to pay First Response monthly, quarterly or annually for service.
First Response accepts Visa, Mastercard, Discover and American Express.
Electronic Funds Transfer (EFT) is also available for your convenience.
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No. You simply pay one monitoring fee plus an additional $3.99 per month for the extra help button (panic button).
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Customers who are active AARP and AAA members are eligible for an
Additional discount of $1 off their monthly monitoring service. One dollar is the maximum monthly discount available. If ordering online check box for AARP and AAA member. When ordering with a representative over the phone, please state that you are a AARP or AAA member.
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